Online booking / Dunajec Rafting

Regulations of the online store F.H.U. Natalia Kowalczyk

§1 General Provisions

  1. These regulations define the rules for using the online store operated by F.H.U. Natalia Kowalczyk, located at ul. Gen. Galicy 66, 34-425 Biały Dunajec, Poland.
  2. Contact with the seller is possible via email: biuro@dunajecrafting.pl and by phone: +48 888 045 665. Correspondence address: ul. Zrojowa 39C, 34-450 Krościenko nad Dunajcem, Poland.
  3. The online store sells tickets for kayaking and rafting trips.

 

§2 Placing Orders

  1. Tickets can be ordered via the store's website.
  2. Orders are processed according to the availability of tickets on the website.
  3. Tickets can be purchased no later than 24 hours before the service date.
  4. The customer is required to provide accurate personal data when placing an order.

 

§3 Payment Methods

  1. The online store accepts the following payment methods:
    • Credit card payment
    • Fast transfer via tpay.pl
    • BLIK

 

§4 Delivery Costs and Time

  1. Tickets are delivered electronically to the email address provided by the customer during the order placement.
  2. Ticket delivery occurs immediately after the payment is credited.
  3. Information about the time and place of the meeting is provided on the ticket.

 

§5 Return and Complaint Policy

  1. It is not possible to return purchased tickets.
  2. Tickets can be used by third parties after prior telephone or email notification to the company.
  3. In exceptional situations, such as weather breakdown, it is possible to issue a voucher for the purchase amount, valid for 12 months from the date on the ticket.

 

§6 Conditions for Withdrawal from the Agreement

  1. The customer is not entitled to withdraw from the distance contract in the case of the sale of tickets for events with a specified date.

 

§7 Personal Data Protection

  1. The administrator of personal data is F.H.U. Natalia Kowalczyk.
  2. Personal data is collected solely for the purpose of order processing and correspondence with the customer.
  3. The customer has the right to access and correct their data.

 

§8 Final Provisions

  1. In matters not regulated by these regulations, the provisions of Polish law shall apply.
  2. The seller reserves the right to change the regulations. The changes come into force on the date of their publication on the store's website.
  3. The regulations are effective from July 22, 2024.